Walgreens Boots Alliance Expands Pharmacist Training and New Initiatives to Meet Growing Mental Health Resource Needs


Walgreens makes mental health first aid available to 27,000 pharmacists across the chain; Boots offering new services via digital platforms

Company Partners with LifeWorks, Mental Health America to Evolve Mentally Healthy Workplace Framework and Strategies

DEERFIELD, Illinois, October 21, 2021– (BUSINESS WIRE) – The COVID-19 pandemic has wreaked havoc on the health of people around the world and created an even greater demand for access to health care and resources mental. Walgreens Boots Alliance (Nasdaq: WBA) today announced it is expanding mental health first aid training to more than 27,000 Walgreens pharmacists, while Boots introduces new services to meet growing needs of communities in Europe and the UK.

According to the Centers for Disease Control and Prevention (CDC), self-reported symptoms of anxiety and depression alone among American adults have more than tripled since the start of the pandemic. More than 40,000 Walgreens and Boots pharmacists, experts in primary care drugs, are uniquely positioned to help as an integral part of patient care teams.

“The majority of our patients and clients see their pharmacist more than any other health care provider, and most importantly now pharmacists can play an even bigger role with additional training to help those who may be in crisis.” said Rick Gates, senior vice president of pharmacy for Walgreens. “The pandemic has exacerbated what was already widely considered to be a mental health crisis, and we are proud to continue our commitment to improving the health and well-being of our communities by taking further action through these initiatives and d ‘others. “

Mental health first aid training

Walgreens first introduced mental health first aid training for some of the company’s human resources team in 2019, and then made the program available to some of its staff across the board. pharmacy, including those focused on improving health outcomes.

As Walgreens begins to expand training to make it available to all of its pharmacists across the chain, the company has prioritized its points of sale in the areas most affected by the pandemic.

Mental Health First Aid, administered by the National Behavioral Health Council, trains participants in mental health literacy, understanding the risk factors and warning signs of mental health and addiction problems and strategies to help someone in crisis situations and not.

Walgreens, the National Council and the American Pharmacists Association have launched the initiative to create a specially designed training program for pharmacists, which is now available throughout the industry.

In Europe and the UK, Boots has also completed a mental health first aid training program for selected pharmacy staff in field team roles, as well as help desk and hospitality functions. Boots Pharmaceutical Helpdesk.

Boots launches new services through its health center and online doctor platforms

Boots has teamed up with Ieso Digital Health to offer their “How Are Things” Mood and Symptom Checker, a Class 1 medical device, through the Boots Health Hub, a digital resource offering a wide range of healthcare and pharmacy services. “How Are Things” is available online for patients 18 years of age and older.

Boots will also soon be launching a new mental health service and offer via its Boots Online Doctor platform, which went live earlier this year. The service is expected to be available by the end of 2021.

Walgreens Find Care, an extensive digital health platform, also offers mental health services through providers such as BetterHelp and Sanvello. Many local and national health partners listed on Find Care also offer mental and behavioral health services.

Walgreens Partners with LifeWorks and Mental Health America to Support Workplace Initiatives

Walgreens is proud to offer benefits, resources and tools that support the mental health of team members through the company’s Life365 Employee Assistance Program, in partnership with LifeWorks. The program offers free allocation of behavioral health counseling and support services to team members and their immediate families, and also includes a robust digital platform providing work-balance tools and advice. -personal life, as well as other useful resources.

All company sponsored drug and drug plans also include comprehensive mental health care for eligible employees.

With the COVID-19 pandemic placing even greater emphasis on the mental health and well-being of employers, Walgreens is leveraging its partnership with Mental Health America (MHA) to help support MHA’s workplace mental health initiatives..

This includes ongoing research on different factors that impact the social, emotional and mental health of employees in various workplaces as part of its Mind the Workplace series of reports, as well as support from MHA’s Framework for a Mentally. Healthy Workplace – a practical guide designed to help employers everywhere.

These initiatives culminate in MHA’s nearly 40 years of experience in mental health in the workplace.

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day by dispensing medicine and providing accessible, high-quality care. With more than 170 years of a legacy of health trust and innovation in community pharmacy, the company serves the needs of customers and patients through its convenient points of sale, digital platforms and healthcare products. health and beauty.

WBA operates in more than 9 countries, employs more than 315,000 people and has more than 13,000 stores in the United States, Europe and Latin America.

The purpose of WBA is to inspire happier lives through better health. The company prides itself on its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable market. WBA is a participant in the United Nations Global Compact and adheres to its principled approach to responsible business.

More information about the company is available at www.walgreensbootsalliance.com.


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